Shipping policy

Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–2 business days after payment is received. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in shipping your order, we will contact you via email.

Shipping Times

Estimated delivery times vary depending on your location:

Czech & Slovakia: 2–7 business days

European Union: 3–10 business days

International Orders: 7–20 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated and displayed at checkout. Any applicable shipping charges will be clearly shown before you complete your purchase.

Order Tracking

If tracking is available for your shipment, you will receive a shipping confirmation email containing tracking information once your order has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us at tuffglaseu@gmail.com. We will work with the shipping carrier to investigate the issue and assist you in finding a suitable resolution.

Damaged Shipments

If your order arrives damaged, please contact us within 14 days of delivery and provide photos of the damaged package and product. We will review the issue and may offer a replacement, partial refund, or full refund depending on the circumstances.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: tuffglaseu@gmail.com