Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tuffglaseu@gmail.com. Please note that returns will need to be sent to the following address:

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that customers are responsible for all return shipping costs.

You can always contact us for any return-related questions at tuffglaseu@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is damaged, defective, faulty, or if you receive the wrong item. To help us assess the issue, please provide clear photos showing the damage or defect.

After reviewing your claim, we may offer a replacement product or a partial refund or full refund, depending on the circumstances.

Exchanges

If you would like a different item, the quickest way is to return the original item and place a new order once your return has been approved.

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To qualify, the item must be in the same condition that you received it, unused, and in its original packaging. You must also provide proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to process and post the refund.